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FAQ
Frequently Ask Questions
What is your return policy?
Our return policy at BoundLust is designed to ensure your satisfaction. If you’re not completely happy with your purchase, you can return it within 30 days for a full refund or exchange. Just make sure the item is in its original condition with tags attached.
How can I track my order?
Tracking your order with BoundLust is simple! Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly on our website or through the carrier’s website.
Do you offer international shipping?
Yes, we do! BoundLust is happy to offer international shipping to our customers worldwide. Simply select your country during checkout, and we’ll take care of the rest. Please note that international shipping may take a bit longer to arrive depending on your location.
What payment methods do you accept?
At BoundLust, we accept a variety of payment methods to make your shopping experience convenient. You can pay securely using major credit cards such as Visa, Mastercard, American Express, as well as PayPal and other trusted payment platforms.
How do I reset my password?
Forgot your password? No worries! Just head to the BoundLust login page and click on the “Forgot Password” link. We’ll send you an email with instructions on how to reset your password securely. If you need further assistance, don’t hesitate to reach out to our customer service team.
Can I modify or cancel my order after it has been placed?
We understand that plans can change. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but please note that once your order has been processed and shipped, we may not be able to make changes.
Do you have a physical store location?
While BoundLust is primarily an online store, we do not currently have a physical retail location. However, we strive to provide a seamless online shopping experience with easy navigation, detailed product descriptions, and responsive customer support to assist you with any questions or concerns you may have.
What is your customer service contact information?
We’re here to help! If you have any questions, comments, or need assistance with your order, please don’t hesitate to contact our friendly customer service team. You can reach us via email at contact@boundlust.com or by filling out the contact form on our website. We’re committed to providing prompt and helpful assistance to ensure your satisfaction.