Refund Policy
At BoundLust, we are committed to providing high-quality products and excellent service to our customers. If, for any reason, you are not completely satisfied with your purchase, we offer a refund policy to ensure a hassle-free shopping experience.
Refund Conditions
- Request Timeframe: You have up to 30 days from the date of receiving your order to request a refund.
- Eligible Products: Returned products must be in their original condition, unused, undamaged, and in the original packaging.
- Refund Process: To initiate a refund, please contact our customer support team with your order details and reason for the return. We will guide you through the process and provide you with the necessary instructions.
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- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider.
- Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item.
Additional Notes
- Refund requests are always reviewed individually, and we reserve the right to decline a request if the product does not meet the conditions stated above.
- In case of disputes or chargebacks, we may request proof of return or additional information to process your claim.
Please ensure that you carefully review our refund policy before making a purchase. If you have any questions or concerns, please don’t hesitate to contact our customer support team.