Return Policy
At BoundLust, we want you to feel fully confident in your purchase. If you are not satisfied, you may return your order under the following conditions:
Conditions for Returns
- Timeframe: You have up to 30 days from the date of delivery to request a return.
- Product Condition: Items must be unused, undamaged, and returned in their original packaging.
- Non-Returnable Items: For hygiene and safety reasons, certain products cannot be returned (e.g., intimate items, sanitary goods, or custom/personalized products).
Return Process
- Contact our customer support team first at contact@boundlust.com or via our 👉 Contact Form 🔗.
- We will provide you with the return instructions and return address.
- Do not send your order back to the manufacturer directly.
Refunds
- Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
- If approved, your refund will be issued to the original payment method used for the purchase. Please allow some time for the refund to appear, depending on your bank or payment provider.
Return Shipping
- Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
- If returning items valued over $75, we recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of returned items.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us at contact@boundlust.com.