Our return policy allows returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. For hygiene and safety reasons, certain intimate or personal items are non-returnable. Please contact us before sending anything back so we can provide the correct return instructions.

Once your order has been processed and shipped, you’ll receive a confirmation email containing your tracking number. You can use this number to follow your package through the carrier’s website. If you do not receive the email, please contact us and we will resend the tracking information.

Yes! BoundLust offers international shipping to many countries. Simply enter your address at checkout and available delivery options will appear. Please note that international delivery times may vary depending on your location, customs processing, and local postal services.

We accept major credit cards (Visa, Mastercard, American Express), as well as other secure payment platforms available at checkout. All payments are processed through encrypted and trusted gateways.

If you forgot your password, simply go to the BoundLust login page and click on “Forgot Password.” You will receive an email with a secure link to create a new password. If you need further help, feel free to contact our support team.

Orders are processed immediately after payment. If you need to modify or cancel your order, please contact us as quickly as possible. We will do our best to help, but once the order has entered the Processing or Shipped stage, it can no longer be changed or cancelled.

BoundLust operates exclusively online and does not have a physical retail location at this time. We focus on providing a smooth digital experience, with detailed product pages and responsive customer support.

You can reach our customer service team at contact@boundlust.com or through the contact form on our website. We strive to respond as quickly as possible to assist you with any questions or concerns.